Shipping policy

At Still Puzzling, we carefully pack each order so your puzzle arrives safely and ready for a cozy moment.

Shipping destinations

We currently ship within Sweden. We may offer shipping to additional EU countries in the future.

Processing time

Orders are usually processed and packed within 1–3 business days after the order is placed, excluding weekends and public holidays.

During busy periods, processing may take a little longer. If there is a significant delay with your order, we will contact you by email.

Shipping rates

Shipping costs are shown at checkout before you complete your purchase.

For orders within Sweden:

Orders with 1 puzzle: 65 SEK shipping
Orders with 2 or more puzzles: free shipping

Free shipping is automatically applied at checkout when your order includes 2 or more puzzles.

If you use a discount code, free shipping can still apply as long as your order includes 2 or more puzzles and the discount is combinable with free shipping.

Delivery times

Estimated delivery times depend on the carrier and destination. Most orders within Sweden usually arrive within a few business days after they have been handed over to the carrier.

Delivery times are estimates and cannot be guaranteed, as delays may occur due to the carrier, holidays, weather, or other circumstances outside our control.

Tracking

When your order has been shipped, you will receive a shipping confirmation by email. If tracking is available for your order, the tracking information will be included in the email.

Incorrect address

Please make sure your shipping address is correct before placing your order. If you notice an error after placing your order, contact us as soon as possible at hello@stillpuzzling.com.

If an order cannot be delivered because the address provided was incorrect or incomplete, we will contact you to find a solution. Additional shipping costs may apply if the order needs to be resent.

Unclaimed packages

If a package is not collected from a pickup point or cannot be delivered and is returned to us, we will contact you. Additional shipping costs may apply if the order needs to be sent again.

Damaged or missing orders

If your order arrives damaged, or if you believe your package is missing, please contact us at hello@stillpuzzling.com as soon as possible. Include your order number and photos of the damaged package or product, if applicable, so we can help you.