FAQ

We currently ship to addresses within Sweden. We're a small, independent shop and hope to expand internationally as we grow.

Shipping costs 65 SEK for orders with one puzzle. Free shipping is automatically applied at checkout when you buy two or more puzzles.

We accept card payments, Klarna, PayPal, and Apple Pay / Google Pay at checkout.

We usually prepare and ship orders as soon as possible after purchase. You will receive a confirmation email once your order has been placed, and another email when your order has been shipped.

If tracking is available for your order, the tracking details will be included in your shipping confirmation email.

If you need to change or cancel your order, please contact us as soon as possible at hello@stillpuzzling.com. If the order has not been packed or shipped yet, we will do our best to help.

Please contact us as soon as possible at hello@stillpuzzling.com. If the order has not been shipped yet, we will try to update the address before sending it.

If a package is not collected and is returned to us, please contact us so we can help you with the next step. Additional shipping costs may apply if the order needs to be sent again.

Yes. You have 30 days after receiving your order to contact us and request a return. If you're an EU/EEA consumer, you also have a legal right to withdraw from your purchase within 14 days — see our Refund Policy for details.

Ideally unused, complete, and in its original packaging. Puzzles are delicate once opened — pieces are easy to misplace without noticing — so opened or assembled puzzles can usually still be returned, but the refund may be reduced depending on the condition the puzzle is in when it comes back to us (for example, whether all pieces are present and undamaged). The better the condition, the closer the refund will be to the full amount.

For change-of-mind returns, the customer is responsible for the return shipping cost. If we provide a return label, a flat 65 SEK fee is deducted from your refund. We recommend using a tracked shipping service if you arrange the return yourself.

Please contact us as soon as possible at hello@stillpuzzling.com with your order number and photos of the issue. We will help you find a solution, and we'll cover the return shipping cost in these cases.

Yes — see "What condition does the item need to be in?" above. We may reduce the refund depending on the puzzle's condition, especially if pieces are missing or damaged, but an opened puzzle isn't excluded from being returned.

Yes. Gift cards are available in our shop and make a thoughtful gift for puzzle lovers, cozy homebodies, and anyone who enjoys a peaceful moment. Our gift cards do not expire.

No. Still Puzzling is a small curated shop. We carefully select and resell puzzles from other puzzle brands and artists. Information about each puzzle, including brand, number of pieces, size, and product details, can be found on the individual product page.

Yes. Unless clearly stated otherwise, all puzzles are sold new and unopened.

The number of pieces is shown on each product page. Our main collection may include different sizes, such as 500-piece and 1000-piece puzzles.

Manufacturing information can vary depending on the puzzle brand. When available, this information will be listed on the product page or packaging.

Contact us at hello@stillpuzzling.com. Whether the piece seems to have been missing from the box or went missing while assembling (easily done, especially with curious pets or kids around!). In many cases, the manufacturer can send a replacement piece, so you can keep the puzzle without needing to return it. If a replacement isn't possible, or you'd simply prefer a refund, the usual return options are still available to you.

Some puzzles may be restocked depending on availability. You can follow us on Instagram or check back in the shop for updates.

You can contact us at hello@stillpuzzling.com. We are happy to help with questions about orders, products, shipping, returns, or anything else related to the shop.